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Thread: American Airlines to passengers, “You're not a customer.”

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    Registered User NoOtPilot's Avatar
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    American Airlines to passengers, “You're not a customer.”


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    American Airlines President: We Won't Make Things Better for Passengers Unless We Can Make a Profit Out of It.

    You're not a customer. You're a profit center.

    What's clearer, though, is that Isom believes his airline should give passengers nothing from which it can't profit.

    In a stimulating interview with Brett Snyder, Isom laid forth the airline's attitude...
    I always tell the truth. Even when I lie.

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    Quote Originally Posted by NoOtPilot View Post
    American Airlines President: We Won't Make Things Better for Passengers Unless We Can Make a Profit Out of It.

    You're not a customer. You're a profit center.

    What's clearer, though, is that Isom believes his airline should give passengers nothing from which it can't profit.

    In a stimulating interview with Brett Snyder, Isom laid forth the airline's attitude...
    Hadn’t heard that, but not surprising. IMO, that’s just one end of the candle though. The other end are the employees and surely the same philosophy applies to them. They will not give anything to employees (especially pilots) that doesn’t provide a greater return. As such, any future contracts must give back as much, if not more in areas other then outlay, i.e., cost neutral or better. Parker is all about optics and so pay rates will be offered at or near industry leading, but concessions elsewhere will be demanded in return to more then pay for them.

    At AA, the pilots will balk just like the mechanics and so little will change and the past keeps galloping full steam into the future. The past’s results using that philosophy from a well worn playbook both for customers and employees had very consistent destinations for both pre-merger entities American Airlines (and Eagle) and US Airways. For Envoy pilots, it won’t matter if you flow or not in this respect as either way, history will apply to you again at some point, the only difference being seniority list placement and associated job security.
    Last edited by Beagleboy; 11-16-2018 at 08:42 AM.

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    Registered User Dacuj's Avatar
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    Quote Originally Posted by NoOtPilot View Post
    American Airlines President: We Won't Make Things Better for Passengers Unless We Can Make a Profit Out of It.

    You're not a customer. You're a profit center.

    What's clearer, though, is that Isom believes his airline should give passengers nothing from which it can't profit.

    In a stimulating interview with Brett Snyder, Isom laid forth the airline's attitude...
    More ridiculous picking and choosing quotes and weaving them together to create your own narrative from the #2 idiot on this forum. Ardvark is #1 by the way. Something in the water you lifers drink I guess. None of this you have "tried" to tie together has any truth whatsoever nor is it in any way factual.

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    Quote Originally Posted by Dacuj View Post
    More ridiculous picking and choosing quotes and weaving them together to create your own narrative from the #2 idiot on this forum. Ardvark is #1 by the way. Something in the water you lifers drink I guess. None of this you have "tried" to tie together has any truth whatsoever nor is it in any way factual.
    I rank no higher then #3 with you ?

    Say it ain't so.

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    Registered User NoOtPilot's Avatar
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    Quote Originally Posted by Dacuj View Post
    More ridiculous picking and choosing quotes and weaving them together to create your own narrative from the #2 idiot on this forum. Ardvark is #1 by the way. Something in the water you lifers drink I guess. None of this you have "tried" to tie together has any truth whatsoever nor is it in any way factual.
    🤥🤥🤥
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    Last edited by NoOtPilot; 11-16-2018 at 02:36 PM.

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