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Thread: AA Flight Attendants take challenge: Describibe employer in three words

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    AA Flight Attendants take challenge: Describibe employer in three words


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    https://www.bizjournals.com/chicago/...challenge.html

    Lots of unrest at the mothership.


    By Lewis Lazare – Reporter, Chicago Business Journal
    6 hours ago
    American Airlines last week launched the second in what is likely to become a regular series of “American Voice” surveys designed to sound out tens of thousands of AA employees on how American is being managed and what can be done better.

    Earlier this month American issued an update on some of the actions the world’s largest carrier took after the first American Voices survey a year ago showed significant numbers of American employees saying there is indeed room for improvement in how the carrier is being run.

    But as American was starting to solicit feedback via a second American Voice survey, some within the ranks of more than 27,000 American Airlines flight attendants were doing their own survey on a private Facebook thread that was shared with the Chicago Business Journal.

    The Facebook survey came in the form of a question cribbed from the second American Voice survey: “What three words would you use to describe the culture at American?”.

    Scores of AA flight attendants responded with words that were blunt, if not downright raw.

    One female FA, for instance, used one word repeatedly in her response, “sad. . .sad. . .sad.” A second female FA expanded on the “sad” theme in her answer — “greed, depressing, sad.”

    Another word that showed up in many responses was “toxic,” a reference, no doubt, to the Twin Hill uniforms that are believed to have caused thousands of symptomatic reactions among AA flight attendants and other frontline employees at American over the past two years.

    Last year AA decided not to renew a contract with Twin Hill, a unit of Men’s Wearhouse, which is a division of Tailored Brands (NYSE: TLRD). Twin Hill has continued to insist the uniforms are safe.

    AA inked a new contract with Lands’ End (NASDAQ: LE) to provide uniforms for flight attendants and other frontline workers that will begin to roll out on a fast track in the fourth quarter of 2019.

    Still the uniform mess has angered thousands of flight attendants who believe they remain at risk while the Twin Hill uniforms are still in the workplace.

    But back to the Facebook three-word challenge.

    Another female flight attendant showed some creativity in her response “going for crAAp,” managing to incorporate the airline’s initials into an internal theme line that has been bandied about, namely “going for great.”

    Yet another Facebook response, “stressful, cheap, uncaring,” should give AA management even more to think about as it charts the carrier’s future. As would "punitive, chaotic, dysfunctional."

    Of course, with more than 120,000 employees working at AA, there are inevitably going to be many squeaky wheels in the bunch.

    But a veteran within the ranks of AA flight attendants said many of the FAs responding on this particular Facebook thread are not those who typically jump at the opportunity to complain.

    American Airlines (NASDAQ: AAL) has its third-largest hub at Chicago’s O’Hare International Airport.
    Last edited by 5LegDay; 10-22-2018 at 07:52 PM.

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    How about a copy and paste of the whole article so we donít have to subscribe to read.

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    Quote Originally Posted by 5LegDay View Post
    The second to last paragraph is revealing. One can only imagine what the pilots and Mechanics think. The only thing worse then running the “old” AA the way it was previously run, is to promise to change the culture and inspire your service employees and then not only fail, but willfully disregard that concern and go tone deaf to what both they and your customers are saying. It’s a recipe for failure.

    On a related note, IAM/TWU will be picketing DFW tomorrow to demonstrate more proof the “new” AA is arguably worse off then the old one with the exception of the thickness of the wallets of most management. I’m sure the local news will cover it. I believe Q3 earnings come out later this week and that should be interesting. Let’s see how AA stacks up against Delta and UAL. Personally, again I think Q4 could be a real downer, especially if oil prices elevate further.

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    I donít think toxic is in reference to the uniforms but to the toxic work environment.

    Definition: A toxic workplace is a workplace that is marked by significant drama and infighting, where personal battles often harm productivity. ... Quite similarly, Harder et al. define a toxic work environment as an environment that negatively impacts the viability of an organization.

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