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NoOtPilot
08-19-2018, 10:59 PM
https://www.bizjournals.com/chicago/news/2018/08/17/american-airlines-flight-attendants-hate-policy.html

Beagleboy
08-20-2018, 07:35 AM
https://www.bizjournals.com/chicago/news/2018/08/17/american-airlines-flight-attendants-hate-policy.html

I think some questions to consider are what culture is in place at other carriers ? Is this industry standard/typical ? If not, is there a difference in employee culture at say, Delta and/or United vs. AA’s comparative LCC competition and if so, what is AA employee culture (QWL) most like ? Is AA employee QWL then more like the 2 premier legacies, more like its direct LCC competition or even possibly more like that of regional airlines ? Is it improving, stagnant or worsening ? Is there a relationship between front-line employee QWL and the product ?

ardvark
08-20-2018, 08:10 AM
I'm going with the LCC culture for aa.

snippercr
08-20-2018, 09:35 AM
I'm going with the LCC culture for aa.


http://preview.inc.com/chris-matyszczyk/american-airlines-admits-its-struggling-to-attract-passengers-first-class-passengers-that-is.html

NoOtPilot
08-21-2018, 02:42 PM
Isom himself has confessed that American isn't interested in any passenger improvements...

ardvark
08-21-2018, 03:00 PM
Yes but he recently said (complained) that aa is losing premium passengers. Wonder why.

Cujo665
08-23-2018, 05:36 PM
Yes but he recently said (complained) that aa is losing premium passengers. Wonder why.

166 into a 150 Hull.... with micro lavs..... you can only abuse your customers so much. The first time they go international on anybody other than a US carrier they’ll never come back to any US carrier.

No Tuna In Cockpit
08-23-2018, 09:36 PM
166 into a 150 Hull

If you're referring to the max 8 and the upcoming oasis 737-800s, it's actually 172

BOHICA
08-23-2018, 09:44 PM
166 into a 150 Hull.... with micro lavs..... you can only abuse your customers so much. The first time they go international on anybody other than a US carrier they’ll never come back to any US carrier.

172 into 160 seat hull, but the point stands.

Beagleboy
08-24-2018, 08:15 AM
172 into 160 seat hull, but the point stands.

Pretty much now a standard LCC product. Actually, having experienced the coach product of Southwest, Spirit, Alaska (fabulous Recaro seats) and JetBlue, IMO AA’s S80 and all Boeings are dead last in room and comfort. The Airbus was a tie with Spirit who has worse seats but a little more room, but all the others were better. To get a better idea of overall comparison though, you have to factor in how AA stacks up against the other LCC’s in customer complaints and mishandled baggage.

snippercr
08-24-2018, 08:42 AM
Pretty much now a standard LCC product. Actually, having experienced the coach product of Southwest, Spirit, Alaska (fabulous Recaro seats) and JetBlue, IMO AA’s S80 and all Boeings are dead last in room and comfort. The Airbus was a tie with Spirit who has worse seats but a little more room, but all the others were better. To get a better idea of overall comparison though, you have to factor in how AA stacks up against the other LCC’s in customer complaints and mishandled baggage.
Their goal has been to (re)capture the pax normally going to said carriers. At what point do they go beyond that and start to scare off the actual customers that matter - returning business customers with status vs casual travelers who fly a few times a year. Might have seen that with the walking back of the no-checked-bags for BE.

This is a haters-gonna-hate message from Delta to AA for sure:
https://www.travelandleisure.com/travel-news/delta-keeping-seatback-screens

Cujo665
08-24-2018, 02:09 PM
If you're referring to the max 8 and the upcoming oasis 737-800s, it's actually 172

You're right; I forgot the micro-lav's were for 6 extra seats bringing it to 172

BOHICA
08-24-2018, 04:57 PM
Their goal has been to (re)capture the pax normally going to said carriers. At what point do they go beyond that and start to scare off the actual customers that matter - returning business customers with status vs casual travelers who fly a few times a year. Might have seen that with the walking back of the no-checked-bags for BE.

This is a haters-gonna-hate message from Delta to AA for sure:
https://www.travelandleisure.com/travel-news/delta-keeping-seatback-screens

I prefer watching movies on my iPad vs a seat back screen. Movies on my iPad aren’t interrupted by the FAs hawking credit cards.

NoOtPilot
09-01-2018, 02:47 AM
You're right; I forgot the micro-lav's were for 6 extra seats bringing it to 172

6 extra seats is a lot of money...

“Gary Weissel, managing director of Tronos Aviation Consulting Inc., estimated that American could generate about $400,000 a year for each seat it adds to a plane, based on average fares and typical aircraft usage.

The airline told investors last fall that adding seats to its Boeing 737-800 and Airbus A321 jets would bring in $500 million a year. JetBlue has estimated that boosting capacity on its A320s by 12 seats to 162 will increase annual revenue by about $100 million.”

Cujo665
09-01-2018, 09:47 AM
6 extra seats is a lot of money...

“Gary Weissel, managing director of Tronos Aviation Consulting Inc., estimated that American could generate about $400,000 a year for each seat it adds to a plane, based on average fares and typical aircraft usage.

The airline told investors last fall that adding seats to its Boeing 737-800 and Airbus A321 jets would bring in $500 million a year. JetBlue has estimated that boosting capacity on its A320s by 12 seats to 162 will increase annual revenue by about $100 million.”

Well, with an average load factor this year that varies from 80.43% to 88.23% and is most recently 86.33% I'd say those extra seats aren't being filled with revenue passengers.

https://www.transtats.bts.gov/Data_Elements.aspx?Data=5

ardvark
09-01-2018, 02:02 PM
Nope, but the valued employee gets the spirit seat